At sotspk, your privacy is treated with the same seriousness as the security of your PKR wallet. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over it as a member of Pakistan's Black Diamond VIP platform.
These principles are not aspirational bullet points — they are the actual standards by which every data-handling decision at sotspk is evaluated before it is implemented.
sotspk collects only the personal data that is strictly necessary to deliver platform services, comply with KYC obligations, and meet the requirements of our international gaming licence. We do not collect data speculatively.
Every category of data we collect, every purpose for which it is used, and every third party with whom it is shared is documented in this Privacy Policy. There are no hidden data practices at sotspk.
All data transmitted to and from sotspk is encrypted using 256-bit SSL/TLS. Sensitive data at rest — including KYC documents and payment details — is stored with AES-256 encryption on secured infrastructure.
sotspk members hold meaningful rights over their personal data, including the right to access, correct, port, and request deletion of their information. These rights can be exercised at any time by contacting our support team.
sotspk does not retain personal data indefinitely. Each data category has a defined maximum retention period aligned with regulatory requirements. When retention periods expire, data is securely deleted or anonymised.
sotspk will never sell your personal data to any unaffiliated third party for commercial or marketing purposes. Your information is used solely to operate and improve the sotspk platform and to meet our legal obligations.
This Privacy Policy is issued by sotspk ("we", "us", "our", "the Platform"), the operator of the sotspk online casino and sports betting platform accessible at sotspk.com. sotspk operates under an international gaming licence and is committed to handling the personal data of its members ("you", "the Member") in a lawful, fair, and transparent manner.
For the purposes of applicable data protection law, sotspk acts as the data controller in respect of the personal data collected from members who register and use the sotspk platform. This means we determine the purposes for which your personal data is collected and the manner in which it is processed.
This Privacy Policy should be read alongside the sotspk Terms & Conditions, which govern the overall contractual relationship between you and sotspk. By accepting the Terms & Conditions, you also confirm your acknowledgement of this Privacy Policy.
sotspk collects personal data from members in the following categories. The specific data elements collected will depend on the nature of your interaction with the platform — for example, a member who has completed full KYC verification will have more data on file than one who has only browsed the site without registering.
| Data Category | Specific Data Elements | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province — e.g., Karachi, Lahore, Islamabad) | Registration form |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL / Meezan Bank account details (masked), PKR transaction history | Cashier / payment processor |
| Gaming Activity Data | Bet history, game sessions, wager amounts, winnings, loss amounts, bonus usage | Platform activity logs |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automated collection on access |
| Communication Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| KYC Documents | Scanned copies of government-issued ID, proof of address, payment method verification documents | KYC verification process |
We do not collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, biometric data, or health data, unless a member voluntarily discloses such information in the context of a responsible gaming self-assessment or support interaction, in which case it is processed solely for the purpose of providing appropriate responsible gaming assistance.
sotspk uses the personal data it collects for clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated below without first obtaining your explicit consent:
sotspk processes your personal data on the following legal bases, depending on the purpose of processing:
Where sotspk relies on legitimate interests as a legal basis, we conduct a balancing test to ensure that our interests do not outweigh your fundamental rights and freedoms. You may request details of any such balancing assessment by contacting our support team.
sotspk does not sell your personal data. We share personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:
sotspk will never share your personal data with unaffiliated advertisers, data brokers, or social media platforms for targeted advertising purposes. Any third party that receives your data is contractually obligated to process it only for the purpose for which it was shared and to maintain appropriate security standards.
As sotspk operates under an international gaming licence, some of your personal data may be transferred to, stored in, or processed in countries outside Pakistan. Where such transfers occur, sotspk implements appropriate safeguards to ensure that your data receives a level of protection equivalent to that afforded under applicable data protection standards.
Appropriate safeguards for international transfers may include standard contractual clauses, binding corporate rules, or reliance on adequacy decisions issued by relevant data protection authorities. You may request details of the specific safeguards applied to any international transfer of your data by contacting our support team.
sotspk uses cookies and similar tracking technologies on its platform to deliver core functionality, enhance user experience, and analyse platform usage. The categories of cookies we use are as follows:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from accessing certain core features of the sotspk platform, including account login and payment processing.
sotspk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual.
sotspk implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, sotspk will notify affected members without undue delay and will take all reasonable steps to contain and remediate the breach.
As a sotspk member, you hold the following rights in respect of your personal data. These rights may be exercised at any time by submitting a request to our support team:
These are not theoretical entitlements — each right can be exercised by contacting the sotspk support team. We aim to respond to all data rights requests within 30 days.
You have the right to request a copy of all personal data that sotspk holds about you, along with information about the purposes for which it is processed and the categories of recipients with whom it has been shared.
If any personal data that sotspk holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. Some corrections may require supporting documentation to verify the updated information.
In certain circumstances, you have the right to request that sotspk delete your personal data. This right is subject to override where retention is required by law — for example, AML regulations require us to retain transaction records for a minimum period.
You have the right to request that sotspk restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of data or where you have objected to processing based on legitimate interests.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
You have the right to object to processing of your personal data where sotspk relies on legitimate interests as the legal basis for processing. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
The sotspk platform is strictly restricted to individuals who are 21 years of age or older. sotspk does not knowingly collect, process, or retain the personal data of any individual under the age of 21. If a member misrepresented their age during registration and is subsequently found to be under 21, their account will be immediately closed, all associated data will be deleted to the extent permitted by our legal obligations, and the matter may be reported to the relevant regulatory authority.
If you have reason to believe that a minor has registered on the sotspk platform, please notify our support team immediately. We take underage gambling extremely seriously and will act promptly upon any credible report.
It is the responsibility of parents and guardians to implement appropriate parental control software on devices that may be accessed by minors. sotspk recommends consulting your device manufacturer or internet service provider for guidance on available parental control tools.
sotspk may send you promotional and marketing communications by email or SMS regarding bonuses, new games, platform features, and special offers where you have provided consent to receive such communications during or after registration, or where we have a legitimate interest in marketing to you as an existing member and you have not opted out.
You have the right to withdraw consent for marketing communications at any time. You may opt out by:
Opt-out requests are processed within two business days. Please note that opting out of marketing communications will not affect the receipt of transactional and account-related communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as part of the core service and cannot be disabled.
Members who have self-excluded under sotspk's responsible gaming programme are automatically removed from all marketing communications for the full duration of their self-exclusion period. This is not reversible until the self-exclusion period has elapsed.
sotspk reserves the right to update or amend this Privacy Policy at any time. We will notify members of material changes to this Policy by displaying a prominent notice on the sotspk platform or by sending a notification to your registered email address, no less than seven days before the revised Policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the sotspk platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not accept the revised Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a complaint about the way sotspk has handled your personal data, please contact our Data Protection team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.
Email: [email protected] (plain text — not a clickable link)
Subject line: "Privacy Enquiry — [Your Account Username]"
sotspk Data Protection Team | Available 24/7 via platform live chat
If you are not satisfied with sotspk's response to your privacy complaint, you have the right to escalate your complaint to the data protection supervisory authority or relevant regulatory body in your jurisdiction. sotspk will fully cooperate with any such authority in the investigation of a complaint.
For responsible gaming-related data requests — such as requesting confirmation that your self-exclusion data has been correctly recorded — please use the dedicated responsible gaming section of your sotspk account or contact support directly. Please visit our Responsible Gaming page for further tools and resources available to you as a sotspk member.
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